Frequently Asked Questions
Everything you need to know about our products.
About Unilever Professional Australia
What is Unilever Professional Australia?
Unilever Professional Australia is the commercial division of Unilever, supplying professional-grade cleaning and laundry products to businesses, institutions, and facilities operators across Australia. The range includes trusted brands such as OMO, Surf, Drive, Comfort, Jif, and Domestos, all formulated for high-volume and commercial use.
How is Unilever Professional different from consumer cleaning products?
Unilever Professional products are specifically designed for commercial environments. They are formulated for higher performance, larger volumes, and frequent use in industries such as hospitality, healthcare, and facilities management, rather than everyday household cleaning.
What types of businesses does Unilever Professional Australia supply?
Unilever Professional Australia supplies a wide range of businesses including hotels, aged care facilities, hospitals, commercial laundries, restaurants, schools, offices, facilities management companies, and cleaning contractors across Australia.
Where is Unilever Professional Australia based?
Unilever Professional Australia operates as part of Unilever's Australasian business. Products are available to businesses across Australia through authorised distributors and trade suppliers nationwide.
How long has Unilever been operating in Australia?
Unilever has had a presence in Australia for decades, supplying both consumer and professional markets with cleaning, laundry, and personal care products. Unilever Professional Australia brings that heritage of trusted brand expertise specifically to commercial and institutional operators.
Products & Brands
What brands does Unilever Professional Australia offer?
The Unilever Professional Australia range includes OMO Professional for premium laundry performance, Surf Professional for fragrance-led cleaning, Drive for cost-effective laundry solutions, Comfort Professional for fabric conditioning, Jif Professional for surface cleaning, and Domestos Professional for disinfection and hygiene.
What is OMO Professional?
OMO Professional is a premium commercial laundry detergent designed for powerful stain removal and consistent cleaning performance. It is widely used in hospitality, healthcare, and commercial laundry operations across Australia.
What makes OMO Professional suitable for commercial laundry?
OMO Professional combines advanced stain removal technology with fabric-safe formulations, delivering consistent cleaning results across different wash temperatures and high-capacity commercial machines.
What is Surf Professional laundry detergent?
Surf Professional is a commercial laundry detergent that delivers effective cleaning with long-lasting fragrance, making it ideal for businesses where both cleanliness and freshness are important.
What is Drive detergent best suited for?
Drive is a commercial laundry detergent designed for reliable and cost-effective cleaning performance, making it ideal for high-volume laundry operations where efficiency and value are key.
What is Comfort Professional fabric conditioner?
Comfort Professional is a fabric conditioner that softens fabrics, helps maintain textile quality over repeated washes, and delivers long-lasting fragrance in commercial laundry environments.
What is Jif Professional and what surfaces can it clean?
Jif Professional is a multi-surface cleaner designed to remove grease, grime, and dirt from surfaces such as benchtops, sinks, tiles, stainless steel, and hard floors in commercial environments.
What is Domestos Professional used for?
Domestos Professional is a disinfectant cleaner designed to kill germs and bacteria on hard surfaces, making it suitable for bathrooms, washrooms, and high-risk hygiene areas in commercial settings.
Are Unilever Professional products available in different formulations?
Yes. Unilever Professional products are available in multiple formulations including liquid, powder, and concentrated variants depending on the brand and application. Concentrated products reduce packaging waste and storage requirements while delivering the same cleaning performance per wash. We also offer sensitive formulations for environments where skin gentleness and low-irritant ingredients are a priority, such as aged care, healthcare, and childcare settings.
Visit https://www.unileverprofessional.com.au/au/en/ for the current formulation range.
What pack sizes are available for Unilever Professional products in Australia?
Unilever Professional products are available in commercial pack sizes designed for bulk use and efficient storage. Pack sizes vary by product and brand. Contact Unilever Professional Australia or an authorised distributor for current pack size options and pricing.
Sectors & Applications
Which industries use Unilever Professional Australia products?
Unilever Professional products are used across hospitality, healthcare, aged care, commercial laundries, education, facilities management, food service, and contract cleaning sectors.
Are Unilever Professional products suitable for hotels and accommodation?
Yes, hotels and accommodation providers use products such as OMO, Surf, Comfort, and Drive for laundry, and Jif and Domestos for cleaning to maintain high hygiene standards and guest satisfaction.
Can Unilever Professional products be used in aged care facilities?
Yes, these products are suitable for aged care environments where consistent hygiene, fabric care, and safety are essential. Always refer to product instructions and SDS for correct use. In the event of accidental exposure or a safety concern, contact the Poisons Information Centre on 131 126.
Are these products appropriate for hospitals and healthcare healthcare settings?
Unilever Professional products are used in healthcare laundry operations where high hygiene standards are required. Always refer to product safety data sheets (SDS) here: https://www.unileverprofessional.com.au/au/en/all-sds/ and consult your infection control guidelines to confirm product suitability for specific healthcare applications. In the event of accidental exposure or a safety concern, contact the Poisons Information Centre on 131 126.
Can Unilever Professional cleaning products be used in commercial kitchens?
Yes, products such as Jif Professional are suitable for cleaning surfaces in commercial kitchens. Always follow food safety regulations and product usage instructions. Always refer to product instructions and SDS for correct use. In the event of accidental exposure or a safety concern, contact the Poisons Information Centre on 131 126.
Are Unilever Professional products used by commercial laundries in Australia?
Yes, commercial laundries across Australia rely on OMO, Surf, Drive, and Comfort for consistent, high-volume cleaning performance and fabric care.
Are these products suitable for use in schools and educational facilities?
Yes, schools and universities use Unilever Professional products for laundry, cleaning, and hygiene maintenance across facilities.
Can facilities management companies use Unilever Professional products?
Yes, facilities management companies and cleaning contractors use these products for reliable, professional-grade cleaning performance across multiple sites.
Are Unilever Professional products suitable for restaurants and food service businesses?
Yes. Restaurants, cafes, and food service businesses use Unilever Professional cleaning products, particularly Jif Professional, for surface cleaning and hygiene maintenance. Always verify product suitability against food safety requirements for your specific application.
Performance & Usage
Can Unilever Professional laundry products be used in commercial washing machines?
Yes, all laundry products are designed for use in commercial and industrial washing machines, with dosing tailored for high-capacity loads.
What water temperatures do Unilever Professional laundry products work at?
Unilever Professional laundry products are formulated to perform effectively across a range of wash temperatures, including cold, warm, and hot wash cycles. Specific temperature recommendations are detailed on each product's label and safety data sheet.
How do I dose Unilever Professional laundry products correctly?
Dosing instructions are provided on product labels and Safety Data Sheets. Correct dosing ensures optimal cleaning performance, fabric care, and cost efficiency.
Can Surf and Comfort be used together in a commercial laundry cycle?
Yes, Surf Professional Detergent and Comfort Professional Fabric Conditioner are designed to be used together to deliver both effective cleaning and enhanced softness and fragrance.
How does OMO Professional handle tough stains?
OMO Professional uses advanced stain removal technology to break down and remove a wide range of stains, delivering consistent results in commercial laundry environments.
Is Comfort Professional suitable for all fabric types?
Comfort Professional is suitable for a wide range of fabrics commonly used in commercial settings, including cotton, blends, and synthetics. Always follow garment care labels.
How does Jif Professional differ from consumer cleaning products?
Jif Professional is formulated for commercial use, offering stronger cleaning performance, larger pack sizes, and suitability for frequent, high-demand cleaning tasks.
Sustainability & Compliance
What is Unilever's sustainability commitment for its professional products?
Unilever has a long-standing global commitment to sustainability including reducing plastic waste, cutting carbon emissions across its supply chain, and developing concentrated formulations that minimise packaging and transport impact. Unilever Professional products are developed in line with Unilever's global sustainability goals. Visit https://www.unileverprofessional.com.au/au/en/ for the latest information.
Are Unilever Professional products environmentally responsible?
Unilever is committed to reducing environmental impact through concentrated formulations, reduced packaging, and responsible ingredient sourcing across its professional product range.
Are Unilever Professional products tested for skin safety?
Unilever invests significantly in product safety testing across its portfolio. Comfort Professional, in particular, is developed with fabric and skin gentleness in mind. For specific dermatological testing data or allergy-related queries, refer to the product SDS page here https://www.unileverprofessional.com.au/au/en/all-sds/ or contact Unilever Professional AU directly: https://www.unileverprofessional.com.au/au/en/
Do Unilever Professional products meet Australian safety standards?
Yes, all Unilever Professional products comply with relevant Australian regulations. Safety Data Sheets are available for safe handling, storage, and compliance.
Are Safety Data Sheets available for Unilever Professional products?
Yes. Safety data sheets are available for all Unilever Professional products and should be used to guide safe handling, storage, and disposal in compliance with Australian workplace health and safety obligations. You can access all SDS documentation directly at https://www.unileverprofessional.com.au/au/en/all-sds/.
Does Unilever Professional AU use sustainable packaging?
Unilever is actively working to increase the use of recycled and recyclable packaging across its product range globally, including its professional product lines. For current packaging sustainability information specific to AU products, visit https://www.unileverprofessional.com.au/au/en/.
Ordering & Distribution
How do I purchase Unilever Professional products in Australia?
Unilever Professional products are available through authorised distributors and trade suppliers across Australia. To find your nearest trade partner, visit the where to buy page: https://www.unileverprofessional.com.au/au/en/all-trade-partners/.
You can also purchase our brands at Bunnings Warehouse and Mitre 10. To find the right product and retailer for you:
1. Click into your preferred brand below
2. Select the specific product you need
3. You'll be shown available retailer options near you
- OMO Professional
- Surf Professional
- Drive
- Comfort Professional
- Jif Professional
- Domestos Professional
Does Unilever Professional Australia sell directly to businesses?
Unilever Professional Australia operates through a network of distributors and trade partners who supply products to businesses nationwide. Contact the team via https://www.unileverprofessional.com.au/au/en/contact/ to be directed to the appropriate supplier for your region and business type.
Support & Getting Help
How can I contact Unilever Professional Australia?
You can get in touch with Unilever Professional AU via the contact form at https://www.unileverprofessional.com.au/au/en/contact/. Whether you're an individual with a product question or a business needing supply support, the team is happy to help.
I am not sure which product is right for my business, can I get help?
Yes. The Unilever Professional team can provide tailored guidance based on your industry, application, and operational requirements to help you select the right products. To speak with a specialist or request support, visit https://www.unileverprofessional.com.au/contact/
Where can I find instructions on how much product to use?
Usage and dosing guidelines are printed on every product's label. If you need more detailed guidance, for example if you are using a commercial washing machine or dealing with a specific stain or fabric type, additional support is available through https://www.unileverprofessional.com.au/au/en/contact/
Can I get help if a product is not performing as expected?
Yes. If a product is not delivering the expected results, the Unilever Professional team can help troubleshoot common issues such as dosing, water temperature, and machine compatibility to restore optimal performance. For support, visit https://www.unileverprofessional.com.au/contact/
Are there usage tips available for Unilever Professional products?
Yes. Product information, usage tips, and guidance are available at https://www.unileverprofessional.com.au/au/en/. Whether you're using Persil for the first time or optimising a commercial laundry programme, you'll find helpful resources to get the best results from your products.
Switching Products & Value
I've been using another brand for years, is it worth switching to a Unilever Professional product?
It's always worth trying. Unilever Professional brands like OMO, Surf, Comfort, Drive, Domestos and Jif are trusted by both everyday households and large commercial operations across Australia. If your current products aren't delivering the clean, softness, or fragrance you want, a switch could make a noticeable difference. Product trials are available for businesses.
Are Unilever Professional products good value for money?
Yes. The range is designed to deliver strong performance at every price point. Drive, for example, is a great everyday option for cost-conscious households and businesses alike, while OMO Professional offers premium results for those who need serious stain-fighting power. You get reliable performance from brands backed by decades of cleaning expertise.
How do I get the best results from Unilever Professional laundry products?
Follow the dosing instructions on the label, choose the right wash temperature for your fabrics, and pair your detergent with Comfort Professional fabric conditioner for softer, fresher results. For tougher stains, pre-treating before washing can make a big difference. If you are running a commercial operation, contact the Unilever Professional AU team for a tailored dosing plan.
Why choose Unilever Professional products over supermarket brands?
Unilever Professional products are formulated for superior performance, fabric care, and longevity. Whether you are doing the family laundry or managing a commercial linen operation, brands like OMO, Surf, and Comfort deliver consistent, trustworthy results. They're the same globally recognised brands - just optimised for professional and high-performance use.
